Application
This unit describes the skills and knowledge required to develop macros and templates for clients using industry recognised software applications.
It applies to individuals working in an office environment who achieve a degree of self-sufficiency as an advanced information and communications technology (ICT) user, and who support software applications activities in the workplace.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine macro or template requirement | 1.1 Determine client requirements in line with organisational guidelines 1.2 Develop macro or template specification 1.3 Confirm that macro or template specification meets client’s needs and operational guidelines 1.4 Determine documentation requirements |
2. Develop macro or template for client | 2.1 Develop macro or template to specification using industry recognised software applications 2.2 Demonstrate macro or template to client and obtain feedback 2.3 Amend macro or template as required by client 2.4 Update macro or template specification |
3. Provide client support for macro or template | 3.1 Document support and instruction requirements 3.2 Provide documentation to client help desk for future support |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.4 | Reviews a range of written and online texts to identify relevant organisational guidelines and requirements relating to the job role |
Writing | 1.2, 1.3, 2.1, 2.3, 2.4, 3.1 | Uses the appropriate macro syntax and conventions to develop macros Uses correct spelling and grammar; and organisational guidelines for terminology, address format, logos and document structure to develop templates Uses correct spelling and grammar, plain English and, when necessary, technical terminology to comply with documentation requirements and develop support documentation |
Oral Communication | 1.1, 1.3, 1.4, 2.2, 3.2 | Uses simple and relevant language and effective listening and questioning techniques to determine client needs and obtain feedback Uses technical language suitable to the job role when liaising with help desk personnel |
Interact with others | 3.2 | Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience |
Navigate the world of work | 1.1, 1.3 | Recognises and follows explicit and implicit protocols, and meets expectations associated with own role |
Get the work done | 1.1, 1.2, 2.1- 2.4 | Takes responsibility for planning and organising own workload, identifying ways of sequencing and combining elements for greater efficiency Understands the purposes, specific functions and key features of common digital systems and tools, and operates them effectively to complete routine tasks Recognises and takes responsibility for addressing predictable problems in familiar work contexts |
Sectors
General ICT